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Privacy Policy

Effective Date: September 2026

RVN AGENCY values your trust. This policy explains how we collect, use, safeguard, and retain personal information for users and partners in clear and practical terms.

What this policy covers

  • Data we collect from loan applicants and DSA partners.
  • How and why we process information with authorized financial institutions.
  • Your rights for access, correction, and deletion requests.
  • Our grievance and support coordinates for policy-related concerns.

Core privacy principles at RVN AGENCY

We maintain a practical, regulation-aware privacy standard for every user, lead, and partner record handled through our platform.

Lawful Processing

We process personal data within Indian legal frameworks, including Information Technology Act, 2000 expectations and DPDP Act-aligned accountability standards.

Secure Controls

Forms, records, and internal access pathways are protected through secure transmission standards and restricted operational access controls.

Rights & Support

You can request access, corrections, or deletion (subject to mandatory retention obligations) through our grievance and support channels listed below.

Quick Jump

Intro Data Collected Usage Consent Sharing Security Rights Grievance
Section 1

Introduction & Commitment

RVN AGENCY operates https://rvnagency.online as a digital loan distribution platform, Direct Selling Agent (DSA) network, and financial advisory service.

We are committed to handling user and partner data responsibly, transparently, and with due care under Information Technology Act, 2000 expectations and Digital Personal Data Protection (DPDP) Act frameworks applicable to our operations.

Section 2

Information Collected

We collect information only as reasonably necessary for service delivery, partner operations, compliance, and support.

  • Personal & Contact Information: full name, phone number, email address, physical address.
  • Financial & KYC Details: employment status, income/salary details, bank statements, relevant identification documents submitted voluntarily for credit evaluation or partner registration.
  • Partner Details: bank account proofs (cancelled cheque/passbook) for commission disbursements.
  • Technical & Widget Data: device info, IP address, and chat logs via embedded Nexona support widget.
Section 3

Purpose of Data Usage

Information is used for lawful and service-critical purposes directly related to RVN AGENCY’s offerings and partner workflows:

  • Processing loan applications with authorized scheduled commercial banks and NBFCs.
  • Verifying and managing DSA Partner accounts, commission tracking, and payouts.
  • Providing credit repair evaluation and authorized dispute assistance.
  • Communication of transactional alerts, status updates, and support inquiries.
Section 5

Third-Party Data Sharing & Non-Sale Guarantee

"RVN AGENCY does not sell, rent, or trade personal data to third-party marketers."

Data disclosures are limited to service execution, regulatory compliance, or infrastructure support, and may be shared only with:

  • RBI-regulated Banks and NBFCs involved in your application or case workflow.
  • Credit bureaus including CIBIL, Experian, Equifax, and CRIF where required for evaluation and dispute-related processing.
  • Authorized secure technical infrastructure providers bound by data security and confidentiality obligations.
Section 6

Data Security & Retention

  • SSL/TLS encryption is applied for digital forms and transaction pathways on supported interfaces.
  • Sensitive records are handled with restricted internal access controls and role-based operational permissions.
  • Data retention timelines are aligned with Indian financial regulations, compliance needs, contractual obligations, and audit requirements.

We periodically review security standards and operational safeguards to reduce unauthorized access and maintain service integrity.

Section 7

User Rights

Subject to identity verification and legal limitations, users and partners may request:

  • Access to personal information records associated with active services.
  • Updates or corrections to inaccurate profile, communication, or partner account details.
  • Deletion or restricted processing requests where legally and operationally permissible.

Certain records may be retained where mandatory regulatory record-keeping, statutory compliance, dispute defense, or transaction audit obligations apply.

Section 8

Grievance Officer & Statutory Details

Business Entity: RVN AGENCY

Grievance / Support Desk: support@rvnagency.online / info@rvnagency.online

Contact Phone: +91 8281149372

Physical Office Address:

SUITE A31, Building No. 39/2475-B1,
LR TOWERS, SJRRA 104,
South Janatha Road, Palarivattom,
Kochi, Ernakulam District, Kerala – 682025, India.

Quick clarifications

For faster understanding, here are common privacy questions asked by applicants and partners.

For official records, this section is a summary only. The legal clauses in the policy document above remain the governing text.

Email support@rvnagency.online with your registered contact details. Our team may request identity confirmation before sharing records.

If you submit your number through RVN AGENCY channels, that submission is treated as explicit consent for service-related communication, including WhatsApp, calls, and SMS.

Yes, you can request deletion. We process such requests subject to mandatory regulatory record-keeping, active dispute handling, and legal compliance obligations.

No. RVN AGENCY does not sell, rent, or trade personal data to third-party marketers. Sharing is limited to authorized regulated entities and secure infrastructure providers for service execution.

We aim to acknowledge valid requests promptly and provide a practical response window after verification, depending on request complexity and compliance review requirements.

Policy updates and interpretation

RVN AGENCY may revise this Privacy Policy to reflect legal changes, infrastructure upgrades, workflow updates, or platform expansion. Material updates are published on this page with an updated effective date.

Applicable context

  • Primary service jurisdiction: India
  • Communication channels: Web forms, support email, phone, and embedded widget support
  • Official record contact: info@rvnagency.online